Hi there! I understand that you haven't received your package and our logistics information shows that it was delivered to the reception desk of your apartment. I apologize for any inconvenience this may have caused you.

In situations like these, it's always a good idea to double-check with the reception desk of your apartment building. Sometimes packages can get misplaced or overlooked, and the reception desk might have received it but forgot to notify you.

I would recommend reaching out to them and asking if they have any information about your package. It's possible that it's still with them and just needs to be picked up. If they confirm that they don't have it, please let us know, and we will investigate further with our logistics provider to resolve the issue promptly.

We value your satisfaction as our customer, and we want to make sure that you receive your package as soon as possible. Thank you for your understanding, and we appreciate your patience in this matter.